Install AT&T U

Install AT&T U

install AT&T U

install AT&T U

Install a Wireless Access Point and U-verse TV receiver

Learn how to install your wireless receiver and Wireless Access point (WAP) device using PDF, video, or step-by-step instructions.

WATCH AND LEARN


INSTRUCTIONS & INFO

Receiver and WAP installation and troubleshooting

Set up and pair your wireless receiver and WAP

To set up your wireless receiver and WAP, you’ll need to connect your WAP to your Wi-Fi gateway, connect your wireless receiver to your TV, and pair your WAP and wireless receiver.

Note: Please do not attempt to install your new receiver until 2 p.m. or later on your service activation date. You can find this date on your packing slip.

Connect your WAP to your Wi-Fi gateway
If you already have a WAP and didn’t receive a new one for installation, skip to Connect your wireless receiver to your TV. If you did receive a new WAP, replace your old WAP with the new one and follow the instructions below to connect it to your Wi-Fi gateway.

Note: To find setup instructions for a specific model of wireless receiver or WAP, visit AT&T U-verse User and Feature Guides.
  1. Using the yellow Ethernet cable, connect the WAP to an open Ethernet port on your Wi-Fi gateway.
  2. Move the WAP as far away as possible from the W-Fi gateway.
  3. Plug the WAP’s power cord into a working electrical outlet.

Connect your wireless receiver to your TV
  1. Connect the wireless receiver to your TV with an HDMI cable (not included). You may also use component or coaxial cables.
  2. Power on your TV.
  3. Using your TV remote control, select the connection type you used above. For example, if you used an HDMI cable, select HDMI. You may need to consult your TV user manual to locate the Input/Source screen.
  4. Put the two-part power cord together and use it to plug the wireless receiver into an electrical outlet. The receiver will power on automatically.
  5. Wait about a minute. You’ll receive additional instructions to complete your setup.

Pair a new wireless receiver with an existing WAP
  1. Press the WPS button on your WAP.
  2. On the front of your wireless receiver, press the OK button within two minutes. Pairing occurs quickly. 
  3. Confirm that at least three LED green bars are lit on the wireless receiver. When you see a green LED lit on the front of the receiver, you’ve paired successfully. It may take a few minutes for live TV to appear.

Pair existing wireless receivers with a new WAP
If you replaced your WAP, you’ll need to pair any existing, wireless receivers with the new WAP.
  1. Restart each receiver by pressing and holding the Power button for 10 seconds.
  2. Confirm that at least three LED green bars are lit on the wireless receiver. When you see a green LED lit on the front of the receiver, you’ve paired successfully. It may take a few minutes for live TV to appear.

Troubleshoot connection issues

Many wireless receiver problems can be solved by checking your connections, power, and signal strength.

Check your connections
Ensure all cables and cords are connected properly and securely.

Check power and signal strength
  1. Confirm you have power. If you have power and the TV receiver is turned on, the power button on the front of the receiver has a green light surrounding it. If you do not have power, move the TV receiver to a working electrical outlet.
  2. If no lights are on, ensure that the TV receiver is turned on by pressing and releasing the AT&T button on the remote control, and then pressing and holding the Power button on the receiver for 10 seconds.
  3. Power cycle the WAP by unplugging the WAP from the electrical outlet for 10 seconds and then plugging it back in. Repeat the pairing process. Wait two minutes to complete pairing.
  4. Move the receiver closer to the WAP (to determine if the problem is a distance issue).
If you’re having more specific issues, try the troubleshooting steps below.

Connection error on the TV screen
  1. Disconnect your wireless receiver from the original location and reconnect the power cord at a location closer to the WAP.
  2. Reconnect the receiver to the TV.
  3. Wait one minute for the receiver software to load. 
  4. Press the WPS button on the WAP.
  5. Press the OK button on the front of the wireless TV receiver. 
  6. Wait two minutes for the receiver and WAP to pair. After two minutes, the Link light on the front of the wireless TV receiver should be solid green.
  7. Following a successful pairing, unplug the wireless TV receiver and reconnect it at the desired location.
  8. Repeat steps 2 - 6.
  9. If the connection error reappears after repeating steps 2 - 6, the location is out of wireless range. You’ll need to select a different location. 

TV receiver and/or WAP lights not appearing
Return to the Set up and pair your wireless receiver and WAP section of this solution and follow the instructions to connect your WAP, connect your wireless receiver, and pair the two.

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U-verse Installation – What to Expect




Video transcript:

If you’ve signed up for U-verse or are thinking about it, we’d like to help you understand what to expect from your U-verse installation, and how to get ready for it. If you’ve signed up recently, please wait until after U-verse is installed to cancel your current service. That way we can make sure your transition is as seamless as possible.

If you rent or lease your residence, you should get the owner’s consent before U-verse is installed. If you ordered U-verse Voice, be sure to contact your home alarm provider on or before the installation date, to let them know about the installation.

At any time you can check your appointment status on our “where’s my tech” webpage, at www.att.com/uverseorderstatus.

For safety reasons our technicians are not allowed to move furniture or your personal belongings. So before the technician arrives, please clear the areas around connections, like outlets, and jacks, so that the technician can reach them. The technician may also need access to crawl spaces and attics. Also, please place your pets in an area away from where the technician is likely to be working.

We recommend that you check your computer before installation, to make sure it meets the minimum standards for handling your new Internet speed. Our PC maintenance tool is designed to run tests on your hardware and fix potential issues. Just go to pctoolbox.att.com, and download the software. Please note, the software is currently only available for PC.

On the installation day, an authorized adult who is at least 18 years old needs to be present, and available, to the technician during the installation. Your technician will give you a call, and let you know the estimated time of arrival. The installation takes about four hours to complete. The time varies, depending on ease of access, and so on.

When the technician arrives, he or she will review the order with you to confirm which products you want. The technician will then walk through your home with you to determine where the U-verse equipment will be installed. The technician will talk with you about wiring options and determine whether new wiring or jacks are needed. Your technician will also perform testing to ensure you will have the best performance.

When the work is done, the technician will spend time talking with you about our services, and answer your questions.

For additional information, please visit www.att.com/uversewelcome. Thank you for choosing AT&T.

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install AT&T U

The Hidden Costs of AT&T TV and Internet

By Rachel Oaks

Share | Aug 18, 2020

AT&T Plans and Promotional Prices

AT&T TV’s prices are competitive to cable TV and satellite TV services. However, uses streaming TV technology, and compared to top streaming services Hulu + Live TV and YouTube TV, AT&T TV comes with a restrictive contract and a price bump in the second year.

Still, during your first year of bundling AT&T TV and AT&T Internet, you’ll save about $20 per month. That’s not too shabby.

But if AT&T’s initial prices don’t sound as tempting after that first-year price hike, just enter your zip code below and you’ll be able to compare the TV and internet services available in your area:

Stand-Alone Pricing

AT&T TV Plans Summary

Data effective 8/18/20. Offers and availability may vary by location and are subject to change.
*w/24-mo. agmt. Prices higher in 2nd year.

AT&T no longer offers cable TV—AT&T TV is a live-TV streaming service.

You can still get some of your favorite channels—ESPN, HGTV, and Disney Channel are all available on the basic ENTERTAINMENT package. But AT&T TV has fewer filler channels than most cable TV packages (bye bye, Stingray music channels, we won’t miss you).

However, your TV experience will be dictated by your internet connection. Streaming TV can clog up your bandwidth. And if your internet is acting up, you’ll have problems watching TV too. We think that’s the pits.

When you bundle TV with internet, you can get a great deal. AT&T offers two internet services—a broadband product called AT&T Internet and a fiber-based option called AT&T Fiber. If it’s available in your area, we recommend you bundle AT&T TV with AT&T Fiber because of its high speeds and fair pricing.

AT&T Internet Plans Summary

Package NameDownload Speeds Up To12-Month Introductory Price*Ongoing Price
AT&T Internet768 Kbps to 100 Mbps$49.99/mo.$59.99/mo.
AT&T Fiber1,000 Mbps$49.99/mo.$69.99/mo.

Data effective 8/1/20. Offers and availability may vary by location and are subject to change.
*For 12 months with a 1-yr agreement plus taxes and equipment fee

Available speeds for AT&T internet vary widely by area, but it prices every plan at a promotional price of $49.99 per month. That certainly makes things less complicated, but if you can only get AT&T Internet with 10 Mbps in your area, it’s kind of a bummer to think about someone in a neighborhood far, far away getting AT&T Fiber with 1,000 Mbps for the same price.

After the first year, your price will increase. Currently, AT&T Internet plans outside of the promotional period are $59.99 per month, and their much faster cousins—AT&T Fiber plans—raise to $69.99 per month.

Taxes, Fees, and Surcharges

You know what they say about death and taxes. Your AT&T plan will come with tax surcharges on services and equipment based on the requirements of where you live. You may also need to pay a broadcast fee of up to $5.99 per month. This covers what your local stations charge AT&T to broadcast their channels.

There’s also an optional fee you should be aware of—unlimited data allowance on internet. That’s $30.00 per month, and you really shouldn’t bother with it. AT&T has 1 TB data caps on most stand-alone packs, which is industry standard and more than most people will use. And if you’re getting Internet 1000 or bundling with TV, you’ll get unlimited data at no extra charge anyway.

TypeCost
TaxesVaries by area
Broadcasting Fee$5.99/mo.
Unlimited Internet Data$30.00/mo.

Installation

Most U-verse packages come with free installation but require a one-time $19.95 activation fee.

When it comes to internet, AT&T Internet packages come with a $99.99 installation fee. AT&T Fiber includes installation with purchase, but there’s another weird charge that you might find on your bill as well.

It’s a bizarre AT&T Fiber add-on that AT&T calls “home network installation.” Basically, the tech installing your internet will help you connect three additional devices to your Wi-Fi. Unless going without this assistance is entirely overwhelming for you (or you are very, very lazy), skip it. It’s not worth the $50.00 charge.

Service PlanOne-Time Fees
AT&T TV$19.95 activation fee
AT&T Internet Plans$99.99 installation fee
AT&T Fiber PlansOptional $50.00 home network installation fee

AT&T Equipment Fees

On the whole, AT&T rocks equipment. U-verse’s Total Home DVR gets the job done with its six simultaneous recordings and 300 hours of HD storage, and it comes included in most U-verse packages—except for U-Basic.

With U-Basic, the DVR will run you $15.00 per month.

Let’s do some quick math: $15.00 for a DVR plus $19.00 for monthly services . . . you’re already at the $35.00 per month that the U-Family plan costs for the first year—and that’s not including all the other fees that come with U-Basic. If you’re looking for the best value, it’s worth stepping up from U-Basic into a higher-tier package.

If you’re connecting your whole house with U-verse, be aware that you’ll pay $10.00 per month for the wired receivers to hook up to each additional TV. If you want to skip the wires, you can upgrade to wireless on up to two receivers for a one-time fee of $49.00 per receiver.

Finally, AT&T’s internet equipment is also a big win. Your plan will come with an included Wi-Fi Gateway, which is a space-saving modem/router. Once you get it, that’s it! You won’t be slowly drained of funds like you will with other providers that charge around $10.00 per month to lease similar equipment.

 

AT&T Equipment Fees Summary

EquipmentCost
Total Home DVRIncluded with most U-verse plans, $15.00/mo. with U-Basic
Additional Wired Receivers$10.00/mo. per receiver
Wireless Receiver Upgrade$49.00 one-time fee
Wi-Fi GatewayIncluded with internet plans

AT&T Premium Channels

U-Family, U200, and U300 all come with three free months of HBO® and Cinemax®. This can be very good or very bad. It all depends on how invested you are in premium channels and how good you are at remembering to cancel the subscription before the fourth month, which is when you’ll start getting charged for them.

If you’re all about premium channels, consider going for U450. You’ll get HBO, Cinemax, and The Movie Package included (a $46.00-per-month value), and one free month of EPIX.

 

AT&T Premium Channels Summary

Channel Add-On PackageSample ChannelsMonthly Cost
HBO/CinemaxHBO, Cinemax, 5StarMAX, HBO Comedy, HBO Family, HBO Latino, and ThrillerMAX$26.00/mo.
HBOHBO, HBO Comedy, HBO Family, HBO Latino, HBO Signature, and HBO Zone$16.00/mo.
Cinemax5StarMAX, ActionMAX, Cinemax, MAX Latino, OuterMAX, and ThrillerMAX$14.00/mo.
The Movie PackageFLIX, IndiePlex, SHOWTIME®, STARZ, STARZ ENCORE, and The Movie Channel (TMC)$20.00/mo.
SHOWTIME UNLIMITED®FLIX, SHOWTIME®, Showtime 2, Showtime Extreme, Showtime Next, and The Movie Channel (TMC)$14.00/mo.
EPIXEPIX, EPIX2, EPIX Drive-In, EPIX HITS, and EPIX West$8.00/mo.
HD Premium TierNFL RedZone, MGM HD, Smithsonian Channel HD, and FUNimation HD$7.00/mo.

Note that The Movie Package includes SHOWTIME UNLIMITED®, or you can choose to get SHOWTIME UNLIMITED® by itself.

Add-On Channel Packs

In addition to premium channels, AT&T offers add-on packs that can beef up your channel selection. If you go for U450, The Sports Package comes included.

 

AT&T Add-On Channel Pack Summary

Channel Add-On PackageWhat It IncludesMonthly Cost
Disney Channel On DemandOn-demand Disney Channel and Playhouse Disney series and original movies $7.00/mo.
Disney Family MoviesTen Disney feature-length movies and two classic shorts, with two movies and both shorts changing every week$4.99/mo.
Paquete EspañolAZCorazon, Bandamax, Cinelatino, CNN en Español, FOX Deportes, UNIVERSO, and Univision Deportes$15.00/mo.
Anime Network On DemandBrand-new shows and old-school classics with dubbed and subtitled programming$7.00/mo.
here! On DemandOn-demand LGBTQ+ programming$7.00/mo.
Stingray KaraokeKaraoke with favorite songs from all genres$7.00/mo.
FITFUSION TV Featuring Jillian Michaels100+ fitness videos$6.99/mo.
Too Much for TV On Demand40 uncensored series available on demand$15.00/mo.
U-verse Games ChannelPlay games like sudoku, jump peg, and hangman on TV$5.00/mo.
NBA League PassFeatures all out-of-market and non-nationally televised National Basketball Association games$66.65/mo. for 3 months or $199.95/season in one payment
The Sports PackageEleven Sports Network, FOX Deportes, Pac-12 Network, Sportsman Channel, and TVG Network$10.00/mo.
Fox Soccer Plus HDLive, exclusive soccer matches$15.00/mo.
TumblebooksAn app featuring animated picture books with narrated voiceover$5.00/mo.

Language Note: AT&T offers optional packs in thirteen additional languages.

AT&T Late Fees

Out of all AT&T’s hidden fees, this one is the most straightforward. Miss a payment and you’ll be charged a late fee of up to $10.00 per bill.

AT&T Cancellation Costs

AT&T’s contracts last one year. If you need to bow out before then, AT&T will slap you with some hefty early termination fees. You’ll have to pay $20.00 for TV service and $15.00 for internet service for each month remaining on your agreement.

Another word of caution: be sure to return your equipment on time or else you’ll receive fines on that too.

Our Recommended AT&T Package

U-Family + Internet 100

  • $75.00/mo. for 12 months
  • $121.00/mo. after introductory period
  • 180+ channels
  • 100 Mbps download speed

For an affordable entertainment package, the AT&T Double Play with U-Family and Internet 100 is an excellent choice.

U-Family’s channel lineup includes popular channels like Disney Channel, HGTV, Nickelodeon, and Discovery Family. HD programming and the Total Home DVR come included.

Internet 100 has high speeds for streaming online videos and supporting smart home devices. Your Wi-Fi Gateway also comes included, which means more savings for you.

If you need a different channel lineup or more internet speed, AT&T has plenty of options, but U-Family + Internet 100 does a lot for such an affordable package.

Final Take: AT&T’s included perks make up for its hidden fees.

If you’re someone who just wants things for free without being bogged down with buckets of fees, AT&T is here for you. By including equipment and HD programming at no extra cost, AT&T gives its packages great value. Sure, things can get pricey if you choose to get a bunch of channel packs or cancel before your contract ends, but AT&T shoots pretty darn straight for the territory.

And trust us, it’s worth upgrading from the U-Basic package. You’ll get a way better value. And let’s be honest, you deserve it.

If you’re not sure AT&T offers service in your area or want to compare it to other providers, we can help with that. Enter your zip code below to get all your TV and internet options.

About the Author
Rachel Oaks

Rachel has spent the past two years at CableTV.com writing articles that demystify hidden fees, DVRs, sound systems, and more. She makes door-to-door DISH and DIRECTV salespeople uncomfortable with her in-depth questions—but if that’s what it takes to get you the best TV experience, she’s happy to do it. In addition to writing for CableTV.com, Rachel’s work has been featured on Roku.com, TechGuySmartBuy.com, HowtoWatch.com, and SatelliteInternet.com.

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