Kindle For PC Unable To Connect Archives
Kindle For PC Unable To Connect Archives
Adding Ebook Files to Kindle and Kindle App from Your Computer
After downloading a .mobi file, there are three ways to add it to your Kindle library. We recommend first trying to use Amazon's Send to Kindle desktop app. If that doesn't work, you can send files to your Kindle using your email or transfer the file with a USB cord. If you are having trouble using the Prolific Works App to download to your Kindle app, click here.
In this article:
Send to Kindle App from a Computer
If you are on a computer (Windows or Mac), there is a program you can download called Send to Kindle. It is an official Amazon program that will quickly get mobi and pdf ebook files from your computer to your Amazon Kindle account.
- Download the appropriate Send to Kindle for your device. (If you have a pc, download Send to Kindle for PC, if you have a mac, download Send to Kindle for Mac, etc).
- When you’ve downloaded the program, find it on your computer (usually you should be able to find it in your “Downloads” folder). This will open an “Installer”. This Installer will guide you through the installation of the Send to Kindle program onto your device. Follow the instructions it gives you.
- Once you download and install this program, it will ask you to log in to your Amazon account.
- Find the attachment at the top or bottom of the email called “Here is your claimed book!”, and click on the attachment to download the file.
- Find the ebook file (.mobi or .pdf only) on your computer where you saved it (when you download a file, it is automatically sent to your “Downloads” folder unless you have picked a different default location for downloads or saved it elsewhere), and drag the file into the Send to Kindle app where it says “Drop files here”.
- Put a checkmark next to the device you want to send your file to and click “Send”.
- You should see a dialogue box that reads “Upload complete". Give us a few minutes to format and deliver your document. Please ensure your Kindle is connected to the network to receive your document. Select the “OK” button
- The book should appear in your Kindle library. If it doesn’t, select “Sync & Check for Items” and check if your book has arrived. This may take a few minutes. If you have a Kindle Fire, the book might be found in the “Docs” section, and the cover may not appear until you have opened the book.
Send From Your Email
If Send to Kindle doesn’t work for you, send files directly to your Kindle email. You'll first need to find your Kindle email address through Amazon.com, and then you'll be able to forward your book file to your Kindle.
Adding an Approved Kindle Email Address
- Login to your Amazon account through the Amazon website.
- If you live in the United Kingdom, use Amazon's international site.
- If you live in Canada, use Amazon's international site.
- If you live in Australia, use Amazon's international site.
- You will be brought to the "Your Content and Devices" page. Select the “Preferences” tab.
- Scroll down to "Personal Document Settings" and click on the header to expand the section. You will see a list of your Kindle email addresses (i.e.____@kindle.com). There will be one email address listed for each Kindle device you own.
- Make sure the personal email you use to claim your books is on the "Approved Personal Document E-mail List," which is also in the “Personal Document Settings” section (just below “Send-to-Kindle E-Mail Settings”). If it is not, click on "Add a new approved e-mail address" and add the personal email address that you claim books from Prolific Works with here.
Send Your Files to Your Kindle Email
- Use your personal email address when claiming a Prolific Works book.
- Forward your Prolific Works email, along with the book file you received from us, to your Kindle email address. Your Kindle email address is the email address that you use to access Amazon.com, but with "@kindle.com" as its domain. For example, if your Amazon account login email is prolificworks@gmail.com, then your Kindle email address is prolificworks@kindle.com. When sending the email, make sure to change the Subject line to "Convert".
- Now go to the Kindle App for the device. Click the Sync button, and wait a few minutes for it to sync, although it should happen right away.
- If you have a Kindle Fire, the book should appear in the “Docs” section on your Kindle. The cover may not show until you open the book for the first time.
Transfer with USB
If you are still unable to access your book, here is a step-by-step process on how to transfer documents from a desktop or laptop computer to any device.
- Find the attachment at the top or bottom of the email called “Here is your claimed book!”, and click on the attachment to download the file.
- When you download a file, it is automatically sent to your “Downloads” folder unless you have picked a different default location for downloads (you may also save it to a particular folder if you choose).
- Connect your ereader device (you can also connect iOS and Android devices) with the appropriate USB cable. Plug the USB cable into your computer.
- Depending on what kind of Kindle you have, when you plug it in, it should say, “If you want to read or shop on your Kindle while continuing to charge over USB, please keep the USB cable attached, but eject your Kindle from your computer.
- Locate the folder for your device under the “My Computer” folder on Windows. On a Mac, your device will show up in the sidebar of any “Finder” window under “Devices”.
- You can drag your ebook files directly into the Device folder and the specific documents folder if one is required for your device OR you can copy and paste the file onto the device by right clicking (or ctrl-clicking if you’re using a mac) on the file and selecting “Copy” or “Copy file”, going into the Kindle’s Documents folder, right/ctrl-clicking in the empty space and selecting “Paste” or “Paste Item”.
- Now you should be able to find your book on your Kindle!
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Question Answered
First, double-check that you are connected to Wi-Fi.
Downloading to Android or iOS devices
Try OverDrive's newer mobile app, Libby. Switching to Libby may solve Android and iOS download issues. Here's how to get started with Libby.
Download EPUB format eBooks to the OverDrive app.
- If you haven't already done so, install the OverDrive app for Android or iOS on your device, then skip to Step 4. If you have been using the app, go to Step 2.
- Go back to the main app menu and tap "Settings." Then tap "delete app cookies."
- Close the app and restart your device.
- On the Bookshelf, tap Add a Title OR go back to the main app menu, then find "Fort Vancouver Regional Library" at the very top of the menu and tap on it. This will take you to the FVRL OverDrive home page.
- Look for the icon of the 3 books standing together and tap that. Sign in with your library card number and PIN. This takes you to your "Loans" page.
- Find the book you want to download on your Loans shelf, and tap EPUB to download it again.
Downloading to a computer with Adobe Digital Editions
- Verify that you have downloaded Adobe Digital Editions, NOT Adobe Reader.
- If you installed Reader by mistake, we suggest you uninstall it before downloading Adobe Digital Editions, as the two applications don't always work well together.
- Authorize Adobe Digital Editions with your OverDrive account.
- Verify that your computer is set up to open OverDrive books with Adobe Digital Editions.
- Open a browser, sign in to OverDrive and go to your Loans shelf, then try to download the book in EPUB format again.
Downloading to Kindle devices
Troubleshooting Kindle-format downloads
- Be sure your Kindle is registered.
- Be sure you've followed all the steps from OverDrive's help site.
- Be sure your device can support Kindle format. If you have an Android or iOS device, there is probably a Kindle app for your device that you can install so you can read your book.
- Be sure your Kindle or the Kindle app on your device is synced:
If you wanted Kindle format but picked EPUB format by mistake
Unfortunately, you can't change formats once one has been selected. Here are some things you can do:
Still having trouble? Please contact us!
Last Updated: Aug 13, 2020Views: 8627
Frequently Asked Questions¶
Miscellaneous¶
Why the name calibre?¶
- Take your pick:
- Convertor And LIBRary for E-books
- A high calibre product
- A tribute to the SONY Librie which was the first e-ink based e-book reader
- My wife chose it ;-)
calibre is pronounced as cal-i-ber not ca-li-bre. If you’re wondering, calibre is the British/commonwealth spelling for caliber. Being Indian, that’s the natural spelling for me.
Why does calibre show only some of my fonts on macOS?¶
calibre embeds fonts in e-book files it creates. E-book files support embedding only TrueType and OpenType (.ttf and .otf) fonts. Most fonts on macOS systems are in .dfont format, thus they cannot be embedded. calibre shows only TrueType and OpenType fonts found on your system. You can obtain many such fonts on the web. Simply download the .ttf/.otf files and add them to the Library/Fonts directory in your home directory.
calibre is not starting on Windows?¶
There can be several causes for this:
If you are on Windows XP, or on a computer with a processor that does not support SSE2 (such as AMD processors from before 2003) try installing calibre version 1.48. calibre 2.0 and newer use Qt 5 which is known to be incompatible with Windows XP machines, and requires SSE2. Simply un-install calibre and then install version 1.48, doing so will not affect your books/settings.
If you get an error about calibre not being able to open a file because it is in use by another program, do the following:
- Uninstall calibre
- Reboot your computer
- Re-install calibre. But do not start calibre from the installation wizard.
- Temporarily disable your antivirus program (disconnect from the Internet before doing so, to be safe)
- Look inside the folder you chose for your calibre library. If you see a file named metadata.db, delete it.
- Start calibre
- From now on you should be able to start calibre normally.
If you get an error about a Python function terminating unexpectedly after upgrading calibre, first uninstall calibre, then delete the folders (if they exists) and . Now re-install and you should be fine.
If you get an error in the Welcome wizard on an initial run of calibre, try choosing a folder like as the calibre library (calibre sometimes has trouble with library locations if the path contains non-English characters, or only numbers, etc.)
Try running it as Administrator (Right click on the icon and select “Run as Administrator”)
If it still wont launch, start a command prompt (press the Windows key and R; then type cmd.exe in the Run dialog that appears). At the command prompt type the following command and press Enter:
Post any output you see in a help message on the Forum.
calibre freezes/crashes occasionally?¶
There are several possible things I know of, that can cause this:
- You recently connected an external monitor or TV to your computer. In this case, whenever calibre opens a new window like the edit metadata window or the conversion dialog, it appears on the second monitor where you don’t notice it and so you think calibre has frozen. Disconnect your second monitor and restart calibre.
- The following programs have been reported to cause crashes in calibre: If you are running any of these, close them before starting calibre, or uninstall them: RoboForm, Logitech SetPoint Settings, Constant Guard Protection by Xfinity, Spybot, Killer Network Manager, Nahimic UI Interface, Acronis True Image.
- You are using a Wacom branded USB mouse/tablet. There is an incompatibility between Wacom drivers and the graphics toolkit calibre uses. Try using a non-Wacom mouse.
- On some 64 bit versions of Windows there are security software/settings that prevent 64-bit calibre from working properly. If you are using the 64-bit version of calibre try switching to the 32-bit version.
- If the crash happens when you are trying to copy text from the calibre E-book viewer, it is most likely caused by some clipboard monitoring/managing application you have running. Turn it off and you should be fine.
- If the crashes happen specifically when you are using a file dialog, like clicking on the Add books button or the Save to Disk button, then you have some software that has installed broken Shell extensions on your computer. Known culprits include: SpiderOak, odrive sync and Dell Backup and Recovery and NetDrive. If you have one of these, uninstall them and you will be fine. You can also use the NirSoft Shell Extension Viewer to see what shell extensions are installed on your system and disable them individually, if you dont want to uninstall the full program. Remember to use “Restart Explorer” or reboot your computer after disabling the shell extensions.
If none of the above apply to you, then there is some other program on your computer that is interfering with calibre. First reboot your computer in safe mode, to have as few running programs as possible, and see if the crashes still happen. If they do not, then you know it is some program causing the problem. The most likely such culprit is a program that modifies other programs’ behavior, such as an antivirus, a device driver, something like RoboForm (an automatic form filling app) or an assistive technology like Voice Control or a Screen Reader.
The only way to find the culprit is to eliminate the programs one by one and see which one is causing the issue. Basically, stop a program, run calibre, check for crashes. If they still happen, stop another program and repeat.
Using the viewer or doing any conversions results in a permission denied error on Windows¶
Something on your computer is preventing calibre from accessing its own temporary files. Most likely the permissions on your folder are incorrect. Go to the folder file:C:\Users\USERNAME\AppData\Local in Windows Explorer and then right click on the file:Temp folder, select Properties and go to the Security tab. Make sure that your user account has full control for this folder.
Some users have reported that running the following command in an Administrator Command Prompt fixed their permissions. To get an Administrator Command Prompt search for cmd.exe in the start menu, then right click on the command prompt entry and select Run as Administrator. At the command prompt type the following command and press Enter:
Alternately, you can run calibre as Administrator, but doing so will cause some functionality, such as drag and drop to not work.
Finally, some users have reported that disabling UAC fixes the problem.
calibre is not starting/crashing on macOS?¶
One common cause of failures on macOS is the use of accessibility technologies that are incompatible with the graphics toolkit calibre uses. Try turning off VoiceOver if you have it on. Also go to System Preferences->System->Universal Access and turn off the setting for enabling access for assistive devices in all the tabs. Another cause can be some third party apps that modify system behavior, such as Smart Scroll.
You can obtain debug output about why calibre is not starting by running Console.app. Debug output will be printed to it. If the debug output contains a line that looks like:
then the problem is probably a corrupted font cache. You can clear the cache by following these instructions. If that doesn’t solve it, look for a corrupted font file on your system, in ~/Library/Fonts or the like. An easy way to check for corrupted fonts in macOS is to start the “Font Book” application, select all fonts and then in the File menu, choose “Validate fonts”.
I downloaded the installer, but it is not working?¶
Downloading from the Internet can sometimes result in a corrupted download. If the calibre installer you downloaded is not opening, try downloading it again. If re-downloading it does not work, download it from an alternate location. If the installer still doesn’t work, then something on your computer is preventing it from running.
- Try temporarily disabling your antivirus program (Microsoft Security Essentials, or Kaspersky or Norton or McAfee or whatever). This is most likely the culprit if the upgrade process is hanging in the middle.
- Try rebooting your computer and running a registry cleaner like Wise registry cleaner.
- Try a clean install. That is, uninstall calibre, delete (or wherever you previously chose to install calibre). Then re-install calibre. Note that uninstalling does not touch your books or settings.
- Try downloading the installer with an alternate browser. For example if you are using Internet Explorer, try using Firefox or Chrome instead.
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