Acronis true image serial Archives

Depending on whether you have purchased your Acronis product online, bought in a retail store, or have already registered your serial number, this article describes where to find it.

In the product

If you have Acronis Mobility Product installed, follow these instructions.

If you have an OEM version of an Acronis product (e.g. preinstalled on your hard disk, notebook etc), please contact your OEM vendor for a serial key. See also Upgrading from Acronis True Image OEM versions to Acronis True Image

In the account

We always recommend registering your serial number at the Acronis website, so that it will not be lost.

Here is how you can view your registered licenses in your Acronis account:

1. Log in to your Account.
2. In Products, locate the product you want to find the serial number for.
3. Click the resource covered by the license:
   
4. Serial number is displayed:
   
5. You can select and copy it, paste it into the product to activate the license.

If you purchased the product in Acronis Online Store, you can also retrieve your serial number using Serial Number Auto-Recovery Tool.

In the invoice

If you purchased multiple licenses for Enterprise products, only the first license key will be in the .pdf license certificate. The remaining licenses should be in a separate .txt file.

If you purchased your Acronis product online, then you should have received your serial number in an automatic E-mail that was sent to the E-mail address that you provided at the time of the purchase.

(!) You can find your product serial number for online purchased Acronis products in your account at My Orders. See Acronis Account: My Orders.
(!) The automatic E-mail comes from CleverBridge (cleverbridge.com) or DigitalRiver(https://www.digitalriver.com/), which are the official payment service providers for Acronis. If you cannot find the E-mail, please make sure it is not in your spam or junk folder. If the E-mail has been deleted, please contact Acronis Customer Central as described under More information.

If you purchased your Acronis product offline at a retail store, then the location of the serial number depends on the package:

• Boxed product, that consists of the CD, White CD Sleeve, Quick Start Guide. - The serial number sticker is affixed to the back of White CD Sleeve;
• DVD Amaray Case, that consists of the CD and Quick Start Guide. - The serial number sticker is affixed inside the DVD case on right hand side. Directly above where the CD is held in place.

  If you still cannot find the serial number, please contact Acronis Customer Central as described under More information. Please be aware that you may need to purchase Service Handling Fee if a serial number can not be retrieved from Acronis database: Service Handling Fee.

Ask Acronis Customer Central for assistance

If you still cannot find your serial number, then please contact Acronis Customer Central with reference to this article. Please include all possible information that you may have about your purchase:

• Order ID;
• Scanned copy of the receipt or invoice.

See also:

Symptoms

You want to activate Acronis True image and provide a serial number. The serial number is accepted, but you see this error message:

Activation required! Days remaining: 30

You try to resolve the issue by clicking Resolve issue or Enter serial number, but you see this message in the further steps:

The serial number is registered to another account

Cause

The serial number you have provided is registered in an Acronis account, but you are logged in to another account in Acronis True Image software.

Solution

There are 3 solutions to fix the error The serial number is registered to another account.

If you bought the license for yourself, try to recall if you indicated a different email address in the purchase form. Search your emails for the purchase confirmation from Acronis store.

If the license was bought by another person, ask them for help in resolving this matter, see the instructions below:

Option 1. Move the license registration from one Acronis account to the current Acronis account

Owners of non-subscription licenses (also known as "Perpetual", "Standard", "One-Time Purchase") can move the licenses between different Acronis accounts at https://account.acronis.com/:
 

1. Sign into Acronis account, where the serial number is registered.
2. Locate the necessary product in the list and click Transfer license:
   
3. Follow on-screen instructions to complete the transfer.

Subscription license owners ("Essential", "Advanced", "Premium") should contact Acronis Support Team about license transfer between Acronis accounts.

Option 2. Switch to using Acronis account, where the serial number is registered.

You can sign out from the current Acronis account in the software, sign in to the account where the serial number is registered and stay with it.

If you already have backups, synchronization data or archives in Acronis Cloud, they will remain on the Cloud, but will stop being updated with new backup versions and will not be visible in the software after you switch to the other Acronis account. You can always browse and restore data from them either by switching back Acronis account or from a web browser: https://www.acronis.com/my/online-backup/webrestore/.
 

1. Launch Acronis True Image
2. Sign out from the current Acronis account by doing either of these:
   A) click on the Account tab - click the email address in the upper part of the window and select Sign Out, or
   B) if there is no Account tab and program is locked, click on the "Sign out" button
3. Click Sign in
4. Provide credentials for Acronis account, where the serial number is registered.
5. If the message "You've exceeded the maximum number of activations for this serial number" appears, that would indicate that not only the serial number was under a different Acronis account, but the license was activated on a different computer. In that case click "Resolve issue" and reassign the license from the old computer to the current one.
6. Activation should succeed now, as you are signed in to the same Acronis account where the serial number is registered

Option 3. Use a different serial number or buy a new license

If the first two options are not viable for any reason, use a different serial number or buy a new license.