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1.1 What Is UFC Arabia?

UFC Arabia is a digital subscription service which gives fans access to a full Library of UFC content as well as all upcoming Live fights.

UFC Arabia can be accessed on your TV using your favourite streaming devices, on mobile devices, or any personal computer.

IS UFC Arabia LIKE NETFLIX?

There are many similarities between UFC Arabia and other OTT content providers like Netflix, Hulu, Amazon Prime or HBO NOW. Like those other content providers, UFC Arabia offers 24/7 on-demand access to a vast library of video on demand. However, UFC Arabia also offers a huge amount of live content.

1.2 What Membership Plans are Available on UFC Arabia?

MONTHLY - $4.99
Access to all live regular season events and UFC video archive library. Membership auto-renews at $4.99/month with the option to cancel anytime.

ANNUAL - $49.99
Access to all live regular season events and UFC video archive library. Membership auto-renews at $49.99/year with the option to cancel anytime.

1.3 What Live Content is Available on UFC Arabia?

UFC Arabia will deliver all upcoming Main fights as well as bi-weekly UFC fight nights.

1.4 How Soon After Live Broadcast Are Live Events Available on Demand?

UFC events streamed exclusively on UFC Arabia are added to the event library within 24 hours of the event finishing.

1.5 What on Demand Content is Available on UFC Arabia?

LIVE EVENT REPLAYS

All Live events streamed on UFC Arabia, will be available after the event has ended. This includes all main events and bi-weekly fight nights.

EXCLUSIVE ACCESS TO THE UFC ARABIA VIDEO ARCHIVE

UFC Arabia is also home to an ever-growing archive of historical events and highlights.

1.7 How Does The Free Trial Work?

New members are entitled to a 7 day free trial, which is automatically started when you subscribe to a UFC Arabia Membership – no promo codes or special steps are required.

At the end of the 7 day free trial, you will be automatically enrolled and billed for your membership – either monthly ($4.99/month) or annually ($49.99/year). Billing information is collected upon enrolment to ensure you experience no interruptions when your free trial ends and your UFC Arabia membership begins.

1.8 How Can I Contact The UFC Arabia Team with Questions or Issues?

Before contacting the UFC Arabia team, we would suggest searching our FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our support team at info@ufcarabia.com

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2.1 On Which Devices Can I Watch UFC Arabia?

UFC Arabia is available on the following devices:

Desktop: PC and Mac - the website is available on all modern desktop browsers, including Chrome, Firefox, Safari, Edge and Internet Explorer 11+
Mobile Devices: Available on iOS and Android smart phones and tablets
Streaming Devices: Chromecast support is also available.

Support for a broader range of devices, including, Roku, PlayStation and Xbox is planned in 2019.

2.2 Can I Watch on Multiple Devices at Once?

You are only able to watch video content on ONE device at a time. You can have multiple login sessions open simultaneously, but you will not be able to watch multiple videos at the same time.

If you receive the following message “you are currently watching a video on another device” you will need to close your previous session and refresh your device/ browser to begin watching on a seperate device.

UFC Arabia Smart TV

Can I watch UFC onSmart TV?

UFC Arabia is now available on Smart TV on Apple TV, SamsungTV, Android TV, Xbox and Amazon Fire. You can download the app from your SmartTV store in both Arabic or English.

The following model and consoles are supported for UFCArabia app:

-       Samsung - 2017 TVs and onwards

-       Android TVs – All

-       Amazon TV – All

-       Xbox – All (that have access to the store)

-       Apple TV - 3rd gen and onwards

How can I watch UFCon Smart TV?

Once you have downloaded the UFC Arabia on Smart TV, you can sign in with your existing username and password from UFC Arabia on smart phone or TV.

Can I register on UFCArabia on Smart TV

It is not possible to register on UFC Arabia on Smart TV, to register you can download the UFC Arabia app on App Store or Google play or register online at www.ufcarabia.com

How can I switch fromEnglish to Arabic audio and vice versa?

You can switch audio by using the language features in yours mart TV device.

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2.3 Troubleshooting – Network Connectivity

One of the most common issues seen by UFC Arabia users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

• Restart your browser, device and home Wi-Fi Network
• Close the browser that had UFC Arabia open / the UFC Arabia app
• Shut down your device
• Unplug your Wi-Fi router/modem from power for 1-2 minutes
• Plug your Wi-Fi router/modem back into power
• Restart device, open UFC Arabia app / in browser
• Improve your Wi-Fi Signal
• Move to a more central location / closer to your device
• Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference
• Move router off the floor
• Connect your computer directly to the modem
• Close the browser that had UFC Arabia open
• Shut down your computer
• Unplug your modem from power for 1-2 minutes
• Plug your modem back into power
• Turn computer on, plug computer into modem via ethernet cable
• Open UFC Arabia in a browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

2.4 Troubleshooting – Desktop Browser Issues

When trying to access a live UFC Arabia event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of UFC Arabia, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

2.5 iPhone/iPad Troubleshooting

For any issues on the iOS app please try to reinstall the app from your mobile device:

• Remove the app from your device.
• Power cycle your device (Turn your off and then on again).
• Reinstall the app on your device.
• If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

2.6 Android Troubleshooting

For any issues on the Android app please try to reinstall the app from your mobile device:

• Remove the app from your device
• Power cycle your device
• Reinstall the app on your device

If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

System Requirements

3.3.1 MINIMUM SYSTEM REQUIREMENTS

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for UFC Arabia. If you have an internet connection speed of 5.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy UFC Arabia content at its highest video quality.

3.3.2 MINIMUM WINDOWS REQUIREMENTS

Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
IE: http://www.microsoft.com/ie
Firefox: http://www.mozilla.com/firefox
Macromedia Flash Player 10.1: http://www.adobe.com/products/flash/about/
Video adapter and monitor: Super VGA (1024x768) or higher.

3.3.3 MINIMUM MAC REQUIREMENTS

PowerPC G3 600 MHz
Pentium III 1GHz with a minimum of 512MB of memory
Mac OS X 10.4+
Firefox v1.5+: http://www.mozilla.com/firefox
Macromedia Flash Player 10.1: http://www.adobe.com/products/flash/about/
Video adapter and monitor: Super VGA (1024x768) or higher.

3.3.4 BROWSER COMPATIBILITY

UFC Arabia is available on Chrome, Firefox, Safari, Edge and IE (IE11+)

3.3.5 MINIMUM MOBILE DEVICE REQUIREMENTS

Android OS 4.3 or above
iOS 9 or above

3.2 Connectivity Recommendations

3.2.1 CONNECTIVITY

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for UFC Arabia. If you have an internet connection speed of 5.0Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy UFC Arabia content at its highest video quality.

You can use this free online tool to check your Internet connection's speed: http://www.speakeasy.net/speedtest (select the New York option as a baseline).

3.2.2 YOUR NETWORK

Make sure you (or others on your network) are not downloading music, movies, or games while you are using UFC Arabia as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream UFC Arabia.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

3.3.3 INTERNET CONGESTION

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

3.3 Why Am I Having Issues Viewing a Stream?

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistantly buffering, or is of low quality, it could be the following:

3.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

UFC Arabia works best over 4G and Wi-Fi networks. As UFC Arabia uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in UFC Arabia. Try troubleshooting here, or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

3.3.2 CPU UTILIZATION (DESKTOP)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager.” Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

3.4 Troubleshooting – Network Connectivity

One of the most common issues seen by UFC Arabia users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

• Restart your browser, device and home Wi-Fi Network
• Close the browser that had UFC Arabia open / the UFC Arabia app
• Shut down your device
• Unplug your Wi-Fi router/modem from power for 1-2 minutes
• Plug your Wi-Fi router/modem back into power
• Restart device, open UFC Arabia app / in browser

3.4.1 Improve your Wi-Fi Signal

• Move to a more central location / closer to your device
• Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference
• Move router off the floor

3.4.2 Connect your computer directly to the modem

• Close the browser that had UFC Arabia open
• Shut down your computer
• Unplug your modem from power for 1-2 minutes
• Plug your modem back into power
• Turn computer on, plug computer into modem via ethernet cable
• Open UFC Arabia in a browser
• If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

3.5 Troubleshooting – Desktop Browser Issues

When trying to access a live UFC Arabia event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of UFC Arabia, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

4.1 How Will I Be Charged For UFC Arabia?

The following payment methods are accepted by UFC Arabia:

• VISA
• MasterCard
• American Express
• JCB
• Discover
• Diners Club

4.2 What If My Payment Method Isn’t Accepted?

If UFC Arabia has been unable to collect a payment for a premium membership, it means the card issuer or financial institution has rejected the charge.
Please go to UFC Arabia/account> to update or change your payment method.
We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying premium UFC Arabia content.

4.3 How Do I Reset My Password?

If you have forgotten your password or need to unlock your account, go to the UFC Arabia log-in screen and click the link that says, “Forgot your username or password?”.

You will then come to a screen that asks for your e-mail address. Enter your valid e-mail address associated with your UFC Arabia account and you will receive an e-mail with a link to reset your password.

The email will contain a link directing you to reset your password.

4.4 How Does the Free Trial Work?

New members are entitled to a 7 day  free trial, which is automatically started when you subscribe to a UFC Arabia Membership – no promo codes or special steps are required.

At the end of the 7 day free trial, you will be automatically enrolled and billed for your membership – either monthly ($4.99/month) or annually (one payment of $49.99/year). Billing information is collected upon enrolment to ensure you experience no interruption when your free trial ends and your UFC Arabia membership begins.

An active monthly or annual UFC Arabia membership is required to watch any of the live UFC events or original series and content exclusive to UFC Arabia. If you have cancelled your subscription before your free trial expires, you will not be billed, but will be unable to access this content when logged in.

You can cancel your free trial or active membership at any time on your account page.

4.5 What Happens If I Cancel My Subscription?

4.5.1 CANCELLING A MONTHLY SUBSCRIPTION

If you cancel your monthly subscription, we will no longer invoice you for membership and your most recent payment to us will be your last.

You will still have full access UFC Arabia until your current month’s subscription is over. For example, if you started your monthly subscription on the 1st of January and you cancel your monthly subscription on the 20th of November, you will still have full access to UFC Arabia until midnight on the 30th of November.

Monthly subscriptions are non-refundable.

4.5.2 CANCELLING AN ANNUAL SUBSCRIPTION

If you cancel your annual subscription we will no longer invoice you on an annual basis and your most recent payment to us will be your last.

You will still have full access to UFC Arabia until your current annual subscription is over. For example, if you started your monthly subscription on the 1st January and you cancel your annual subscription on the 20th of November, you will still have full access to UFC Arabia until midnight on the 31st of December.

Annual subscriptions are non-refundable.

4.6 How Can I Contact The UFC Arabia Team with Questions or Issues?

Before contacting the UFC Arabia team, we would suggest searching our FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our support team at info@ufcarabia.com

4.7 How Can I Cancel My Trial or Premium Membership?

Your UFC Arabia membership must be cancelled through the same store or method it was purchased.

• If you purchased through the web at www.ufcarabia.com please visit UFC Arabia /account and look for the cancel button corresponding to your current membership plan under the Subscription tab.
• If your membership was purchased on an iPhone or iPad using your Apple ID, you must cancel the subscription through Apple.
• View, Cancel, or Change Apple Subscriptions
• If your membership was purchased through the Google Play store on an Android device, you must cancel through Google Play.
• Cancel or Change a Subscription on Google Play

4.8 How do I view my invoice

To view your invoice, go to UFC Arabia /account. Within the section ‘Payment History’, click the ‘View’ button.