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Microsoft Office at Wellesley College

If your question about an Office 365 personal license is not answered here, your best option is to reach out to our vendor using their contact information at the bottom of this page.

Summer 2020: Office 365 is transitioning to a new name: Microsoft 365 Apps for Education

College-owned computers are fully licensed for Office 2016 Pro.

Who can install it?Who can't?

What's included?How do I install/renew it?

Office documents read-only? Renew! Log in!

How do I get my Office password reset?

What about Office Online?

My Mac won't let me renew

I still need help!

Who can install MS Office on their personal device(s)?

• Faculty and staff who have a college-owned computer assigned to you (i.e., not a shared computer)
• Enrolled students

What does the personal MS Office give you?

• Full computer installation of latest versions of Office for Mac or Windows PC (as of May 2020, that is Office 2019)
• One-year subscription for Office 365 Online
  • full access to mobile apps
  • full access to Office via web browser
• See the Frequently Asked Questions
• Please use your Wellesley email address when you subscribe, and keep in mind that you may have to download the full version of Excel to your Windows or Mac computer to be able to use some features; see steps below for help installing the full version

Can't everyone get Office Online for free now?

There is a free-to-everyone version of Office Online with limited capability (for Excel, for example). The free subscription available through the College is different, as it allows you to install the actual software (like Excel) on your devices.

Retirees, union staff using shared computers, alums and others who are no longer employees or students here have many options, including:

• Purchasing Microsoft Office from any reputable software store
• Using free options like
  • the limited Office Online mentioned above
  • Google Docs and Sheets, which alums and some retirees have through the College (if you have retained your Wellesley email, that is your Wellesley Google account)
  • Google Docs and Sheets, using a different gmail account (i.e., one not through Wellesley)

How to get (or renew) Office for your personally-owned device and the web:

Whether you need to set up your free subscription to Microsoft Office 365 or renew it after it's been a year, here are the instructions you need.

Already renewed recently? Skip to Step 3 to log in (especially if you reset your MS Office password when you renewed).

1. Log in to MyWellesley and click on Software Store in the Administrivia tab.
2. Follow the instructions on the screen to "purchase" your free Office 365 ProPlus annual subscription license and get your initial, temporary Office 365 Portal password

   Please note:

   The temporary Office portal password you receive with your initial purchase may continue to show here in the Software Store. This becomes obsolete as soon as you log in the first time to the Office Portal and change that password yourself. See below if you have forgotten your Office Portal password.

   You will need to "purchase" the free subscription again after a year to keep it valid, as long as you continue to be an active student, faculty or staff member of Wellesley College

   After receiving a warning that your subscription expires soon, note the date. You need to wait to renew until that date. If you need to renew sooner, contact the vendor (information at the bottom of this web page) and they can force the expiration so you can renew early.

   This subscription version of Office should only be installed on devices that have internet connectivity at least once every 30 days to keep the license valid. (Faculty and staff can pick a different MS Office for a small fee in the Software Store if the internet connectivity is an issue.) 
   

3. With a valid new or renewed subscription, log in to Microsoft Word (if it's already installed) or to the Microsoft Portal for Office online as well as installers for your personal computers. 
4. Click Install Office in the upper right corner to download the full version of Office for the type of computer you are currently using. (You can do this on up to 5 devices, such as Mac and Windows computers.)
   For a new subscription, create a password for this account and note it in KeePass or whatever secure password manager you use. (Can't find the initial temporary password? Go through the password reset below.)
   For a renewal, if you can't find the password from a year ago, see how to get an immediate password reset below.
   See Microsoft's "getting started" information for Office Online.

For MicrosoftOffice Portal password resets (note: this is not the same as your password for the Software Store, which you log in to using your Wellesley account via MyWellesley):

1. ​Try to log in
2. If you have trouble with the web page, try a different browser; Microsoft sites often work best with Firefox
3. If your guess for your password is wrong, ask to reset it
4. When told you can't reset it yourself, say you want an Administrator to reset it for you
5. Check your email; within minutes of your request, you'll receive a new temporary password
6. If the email does not arrive within minutes:
   1. Check any other email accounts you may have given to the software store
   2. Check again after 30 minutes to an hour
   3. If you still don't find their email, contact the vendor M-F 6am-6pm at 855-561-4175.

This password is not tied to your Wellesley College accounts directly; it is an account managed by our Software Store (Kivuto) for Microsoft.

On a Mac that won't let you use your renewed licensing?

If you've had MS Office installed and are trying to do the annual renewal on your Mac computer, you may run into an issue where the new login will not work. See if this solution to remove licensing helps.

Still need help?

If the information on this page does not resolve an issue you're having accessing your free Microsoft Office, or for other support using the Software Store:

888-396-1447
support@kivuto.com

Microsoft 365 provides students, faculty and staff with access to the latest version of Word, Excel, PowerPoint, Outlook, OneDrive, and Teams. The software can be loaded on up to five PCs and Macs, and up to five compatible mobile devices.

Additional apps are available on the portal.office.com website when you sign in with your @temple.edu email address and select Work or School account

This offering is only available to currently enrolled students and current employees (faculty and staff) and is subject to Temple University's participation in this Microsoft program.

• System Requirements: Office supports PCs running Windows  8.1 and Windows 10. Office for Mac is supported on the three most recent versions of macOS (Currently 10.13 High Sierra and later). For the full list of requirements, see the Microsoft 365 system requirements page. For more information and download instructions, visit the Microsoft 365 Download section.
• OneDrive Cloud Storage
  1 TB of storage in the cloud to save your documents which you can then access online and on mobile applications. Learn more. 
• Office Online
  Web-based version of Microsoft Office that allows you to create and edit Word, Excel and PowerPoint documents. For more information and access instructions, visit the Access Office Online section. 
• Mobile Applications
  As part of your subscription, you can download the Office mobile app to your iPhone/iPad or Android device. This app combines Word, Excel, PowerPoint and integrates with your OneDrive files. You can also download individual apps, such as Outlook or Teams.

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